After an initial diagnosis required, our support team made improvements to your store Prestashop (any configuration of the payment or shipping modules, changing the logo, setting buttons, handling problems with the implementation of files. csv, etc.).
- FEATURES SUPPORT SERVICES
- Request within 24 hours during business hours.
- No expiration date.
- It corresponds to 1 hour site intervention (ie, two tickets purchased = 2 hours).
- Operations that require up to an hour of our support team.
- The answers to questions about the functional use of PrestaShop software by phone for an hour..
- Use fractions minimal intervention by 15 minutes, up to 4 different times by interventions purchased hour.
At the beginning of each intervention will be budgeted customer the number of hours required to complete all necessary modifications and improvements requested by the client.
- Ticket examples of intervention services:
- Small technical interventions.
- Password Recovery Back Office.
- VAT adjustment.
- Setting payment modules.
- Troubleshooting with images that are not shown.
- Language settings lenghty technical interventions (requiring multiple entries).
- Import problems. Csv.
- Problems with the configuration of the modules.
- Installation of topics or modules.
- Changing the cart display cart.
- Add or delete the basic information.
- Small graphic interventions.
- Change the logo.
- Change background image or background color.
- Changing link colors.
- Changing buttons.
- Long graphic interventions.
- The redesign of the buttons.
- Intervention style sheets.
- Terms and conditions
- To enable our consultants to offer the best possible service, you must provide the following information:
- FTP access.
- MySQL access.
- URL to access the administration part of the store.
- Your site's URL.
- E-mail and password to access the administration part of the store.
Support and review of incidents
In case you have problems with a module, 4webs agrees to locate the problem provided it is for reasons attributable to our modules, 4webs not make adjustments for customer need or incompatibilities with other modules.
- For the purchase of any module is entitled to updates and support via tickets during the first 90 days from the date of purchase, the response time and review of incidents may vary between 24-48 hours.
- The module updates will appear on your client file where you have enabled the download module or upgrade.
- The hours of service and customer support on modules are Monday to Friday from 9am to 14pm.
- If you need urgent interventions or outside of these hours will cost 60 € per hour plus VAT.
- Once past the 90 days support and updates only those modules that have contracted the corresponding period of support, if you have not hired updates the customer must buy back the module will be given.
How can support on the modules?
- For 4webs can locate the problem it is essential to force the compilation and disable the cache.
- It is recommended to back up all files and database before installing any module.
- For help or support you can request opening a support ticket (registration required).. Open support ticket
4webs not responsible for any problems you may have a bad user configuration settings or manipulation of Prestashop hosting.